Description : Senior Manager - Business Process Services - Tax GCR | Lisboa - Porto. Company : EY. Location : Lisboa
At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture, and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.
Business is constantly evolving, and more than ever, staying at the forefront is all about identifying and adapting to change. As a Senior Manager you’ll be supporting business growth and building strong diverse teams.
The opportunity
The role of the finance function is evolving, and new operating models are emerging. Many CFOs are now seeking the right balance between managing cost, whilst addressing efficiency, digitisation, extracting value from data, and access to skills and experience.
EY Finance Operations provides finance operations as a managed service, tailored for your business.
You'll be part of a growing global team, acting as a key point of contact for a wide range of clients and colleagues. This is an opportunity for cross-border and cross-functional teaming. In return, you can expect plenty of support designed with your own personal skills and experience. EY is a dynamic place to develop not only your technical tax knowledge, but also your professional leadership and business acumen.
Your key responsibilities
- Design, Develop and execute the Organizational structure, Talent strategy and Service Delivery model for a BPO practice
- Build and manage multi-disciplinary functions (process & technology) that can successfully operationalize the end-to-end engagement lifecycle of the Finance, Tax & Business operations
- Actively work in identifying and implementing the process standardization, simplification, and automation opportunities
- Develop good working relations with engagements by providing exceptional service delivery and proactively work towards the customer expectations
- Effective work planning and capacity utilization to manage an efficient service delivery
- Own key performance indicators, identifying the ways to improve the controls, removing redundancies & duplication of efforts, and driving automation.
- Spearhead the development of To-Be Processes for Finance & Business domain, creating a roadmap for delivering the committed savings and operating model.
- Focus on process improvement and business outcomes for clients to deliver tangible benefits
- Drive productivity initiatives leveraging Robotic Process Automation and Artificial Intelligence
- Establish and manage relationships with customer business and project stakeholders
- People management including creating an environment for associates to bring fresh ideas and perspectives
- Collaborate across teams to accomplish tasks and deliverables on an ongoing basis
- Participate in opportunity identification and solution design process.
Skills and attributes for success
Experience in all aspects of Finance with an ability to streamline business processes and operations to support business growth, profitability, and efficiency. Excellent analytical, communication and interpersonal skills, self-starter and strong manager who can work independently and assume responsibility as well as assess performance and develop a team spirit.
To qualify for the role, you must have
- Extensive experience in leading BPO organization
- Leading Controllership organization
- Go to Market and Business Development appetite
- Knowledge of industry’s guidelines, benchmarks
- Systems Implementation/Conversion
- Service Delivery
- Finance Transformation
- In depth knowledge of diverse business functions and principles (e.g. Procure to Pay, Order to Cash, Finance, Planning & Analytics, Payroll, Customer service, etc.)
- Finance & Business Processes Technology
- Financial closing and Regulatory Reporting.
What we look for
Highly motivated individuals with excellent problem-solving skills and the ability to prioritize shifting workloads in a rapidly changing industry. An effective communicator, you’ll be a confident team player equipped with strong people business development and management skills and a genuine passion to make things happen in a dynamic organization. If you’re ready to take on a wide range of responsibilities and are committed to seeking out new ways to make a difference, this role is for you.
What we offer
We offer a competitive remuneration package and includes support for flexible working and career development. Plus, we offer support, coaching and feedback from some of the most engaging colleagues around the world and opportunities to develop new skills and progress your career.
- Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
- Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
- Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
- Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.
If you can demonstrate that you meet the criteria above, please contact us as soon as possible.
The exceptional EY experience. It’s yours to build.
EY | Building a better working world
EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.
Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform, and operate.
Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.
